Shipping Info

What Carriers do We Use?

We use UPS and USPS Priority Mail. You can choose which carrier and service level to use during the checkout process.

How Quickly Will We Ship Your Package?

We make every effort to ship packages as soon as possible. Often we can ship packages the same day if the order is received before 2 pm EST and you choose UPS. Orders sent via USPS Priority Mail will often ship the next day, since our USPS pickup is in the morning. As the bigger holidays approach (the entire month of December, Valentine’s Day, and Easter), it may take up to 2 days to process and ship your order. You can always call us at 216-226-4888 or email us before placing your order if you need to know exactly when your package will ship.

Shipments to a Warm Weather Destination (70+ Degrees)

If the temperature will exceed 70 degrees during transit we may wait until Monday to ship your chocolates if the shipment to avoid being in transit over the weekend. (For example we will only ship UPS Ground shipments to Florida on Monday or Tuesday.) You can view the map at the bottom of this page for usual UPS Ground shipping times from our store in Lakewood, OH. We put ice packs in packages shipped to warm weather destinations, and their cost is included in the shipping rates.

Shipments to a Cool Weather Destination

If the temperature will be less than 70 degrees for the duration of the time in transit, we will ship the order as soon as it is ready.

What Service Level Should You Use?

We suggest using UPS Ground or USPS Priority Mail unless you need to get a package to its destination quicker. We ship packages via these two service levels year-round to all states using insulated containers and ice packs when necessary to ensure that shipments arrive in perfect condition.

UPS Ground Time in Transit Map From Sweet Designs

The map below shows the standard UPS Ground shipping times from our location. If a package is shipped within Ohio, the recipient will get it the day after we ship it. Therefore, expedited shipping such as Next Day Air or 2nd Day Air isn't required for shipments to an Ohio address. Likewise, 2nd Day Air isn't required for shipments to Chicago, and 3 Day Select isn't required for shipments to Florida, etc.