FAQs

Click the questions below to view the answers.

How can I get Sweet Designs chocolate?

For the fastest service, pre-order your chocolate online at www.sweetdesigns.com! 

You may even choose a future order date, and we will make your chocolates fresh to order at that time.  There are two easy ways to get your chocolate: 

  •   Pick up your chocolates at our Lakewood, OH store 

Simply pre-order online at www.sweetdesigns.com, and choose curbside pick-up.  We also accept walk-up orders!  The interior of the store is closed for remodeling, but we are happy to accept your order from our outdoor service desk located at the front of the store.   

  •   Ship your chocolate anywhere in the US 

Order online at www.sweetdesigns.com and ship your chocolates anywhere!  Learn more about shipping on this page. 

If you have questions, you can call us at 216-226-4888.

How does shipping chocolate work?
  • Where we ship 

We ship everywhere in the continental US, Alaska and Hawaii.  Due to customs regulations and weather challenges, we, unfortunately, cannot ship chocolate overseas. 

  • How we ship 

We use either UPS or FedEx mail carriers depending on the shipping location. 

Please know that we take extra precautions when shipping to warm-weather locations to ensure your chocolates arrive safely.  We use ice packs and insulated materials to protect your chocolates from the heat - at no additional cost to you.   

PLEASE NOTE:  There may be times we feel we cannot ship your chocolates safely due to extreme heat.  If that applies to your order, we will contact you to discuss timing and other shipping options 

  • When we ship 

 There is a 1-5 business day lead time to ship your order, depending on the destination and weather. 

 We ship on Monday, Tuesday and Wednesday to eastern states. 

 To other warm-weather and distant states, we ship only on Monday and Tuesday.  This ensures your order is not sitting in a hot distribution warehouse over the weekend.   

Orders placed after 3:00 PM on Tuesday (3:00 PM Wednesday for eastern states) will not ship until the following week.  

  • Package Delivery 

A tracking number will be provided via email once your order has shipped. 

We cannot guarantee an exact delivery date. 

We ship our chocolates with ice packs and insulation, but please be sure your recipient knows that a gift will be arriving so their package does not sit in the sun. 

If shipping to a business, please be certain that the business is open.   

  • Shipping Rates 

SHIPPING TO THE FOLLOWING STATES REGARDLESS OF ORDER SIZE: 

  • AL, CT, DE, FL, GA, IA, IL, IN, KY,     
  • MA, MD, ME, MI, MN, MO, MS 
  • NC, NH, NJ, NY, OH, PA,    
  • RI, SC, TN, VA, VT, WI, WV 

  

  

$11.00  

 

  

All OTHER STATES:  

  

  • Orders up to $48.99  

$14.00  

  • Orders from $49 - $99.99  

$18.00  

  • Orders over $100  

$25.00  

How can I visit Sweet Designs in Lakewood, Ohio?

For the fastest service, pre-order your chocolate online at www.sweetdesigns.com, and choose “curbside pickup”! 

We also offer walk-up service at our outdoor service desk.  The interior of our store is closed for remodeling. Learn more below. 

 

  • How curbside pickup works 
    1. Pre-order at www.sweetdesigns.com. 
    2.  On the product page, choose “curbside pickup” and choose your pickup date (lead times may vary, and will be noted on the product page). 
    3. On the checkout page, be sure to select “pickup” again: 
    4. When you order is ready for pickup, you will receive an email notification. 
    5. Come to our store at 16100 Detroit Ave, Lakewood, Ohio. 
    6. There is a spot in front of the store reserved for curbside pickup!  If this spot is not available, you may park near the store on Cranford or Detroit Ave. 
    7. Once you are near the store, call us at 216-226-4888.  We will run your order out to you. 
  • How walk-up service works 

The interior of our store is currently closed for remodeling. 

We still accept walk-up orders at our outdoor service desk.  We make it convenient to place your order at the front door of our Lakewood, Ohio shop!  Simply peruse our menu, place your order and wait in the comfort of your vehicle while we prepare it. 

Walk-up lead times may vary.  For fastest service, order online at www.sweetdesigns.com and choose curbside pickup! 

Where can I find special offers on Sweet Designs products?
  • Subscribe to our email list! Truffles, our monthly e-newsletter, is filled with promotions, updates, and the inside scoop on what's going on at Sweet Designs. Signing up is easy! Click here to fill out the signup form.
  • You can also follow us on Instagram and Facebook where we routinely post special offers and fun contests.