Truffles Newsletter — chocolatier
Behind the Counter With: Pamela Schiavone, Queen of Customer Service, Sweet Designs
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Truffles: In addition to your fabulous title, what's the best part of your job? Pamela: I love working with customers - whether I'm helping them with personal gift selections, corporate gifts or favors for events. Being part of making an occasion special with Sweet Designs chocolate makes me smile every day! And smelling chocolate all day doesn’t hurt either! Truffles: What's surprised you the most since you’ve come to Sweet Designs? Pamela: It’s been just how much chocolate we make each day. It’s also the care and pride that goes into the process from all the staff who have a hand in it, from the chocolatiers who make it to the associates who pack it to...
Chocolate Can Be… Temperamental
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In my eight years at Sweet Designs, I have heard many stories from frustrated home cooks wondering why their repeated attempts to make chocolates at home have failed. Their homemade confections would not release from the candy mold - or they would be gritty and chalky in texture - or they would turn an unappetizing greyish-white hue, unlike the rich, chestnut brown chocolates with a beautiful sheen that they are used to seeing at Sweet Designs. It comes as a surprise to many people that making chocolate is actually scientific - and it takes training and a lot of practice...
Behind the Counter with Carly Moran, General Manager, Sweet Designs
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